Shipping and returns

18 August, 2021
All our Canvas are custom-made and built and being crafted and adjusted manually to make sure it has the best quality to satisfy your needs, but anyway...

SHIPPING TERMS

Your rolled artwork will ship within a week from our studio with a secure shipping company, usually Fed-Ex or UPS.

If you chose the framed option, the artwork will ship within two weeks. We need time to print it, prepare the stretchers to fit it, and make the frame. There are no standard size, so all are custom-made to your chosen print size. After that, we wrap it in a sturdy card box, to make sure it travels safely.

 

Are there import taxes?

We pay the taxes and shipping cost from Vietnam. However, depending on your country, there may be import taxes. Typically, in the range of $ 10-20; it all depends on the country, the latest regulations in place, the size of the print and its custom declared price. Note that canvases sent mounted on a frame are generally more taxed than rolled canvases.

 

Images quality

Basically, we print what we have in our possession, or simply what actually exist and is available. What you see on the website is what you will get.

We will strictly not refund a print because the image resolution that was available wasn't good enough - mostly for classical painting, or vintage photos, for which no better image resolution exist (a good example of it is Paul Newman at trombone with Joanne Woodward)

 

There may be several photos of the same print circulating on the net, with of course different colors. To make the print, we use the model which is on our site, which is the only one that is valid in case of disagreement. If this one does not suit you, submit your image in HD, and we will print it.

 

About the printed reproductions of paintings, keep in mind that a print is a photo of a painting printed on canvas. If there are some smudges or flaws on the original picture, they will show on the print.

 

Extra shipping for isolated or remote location

Shipping is 29 USD within regular shipping range. But some remote location are adding an extra cost for shipping that will remain at customer's charge. We believe that you know if you are in one: be so kind and let us know when you order.

 

REFUNDS/RETURNS POLICY

Our team works extremely hard to produce the best products for our customers; therefore, we STRICTLY DO NOT offer refunds on orders made mistakenly or if you change your mind. Once an order is placed, the item is considered sold.

 

Please note we will not refund, under any circumstances, a print damaged during shipping, and that shipping is not refundable. The shipping company is solely responsible for the shipping.


Check the package and your prints upon arrival, before signing the delivery bill.
1) If the shipping company damaged the print during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one as soon as possible.

2) If you received the goods, there is nothing we can do anymore.

3) If you want a real secure shipping, order the canvas prints rolled in a tube, then have them mounted in your country. It is usually cheaper than paying the transport, and it is way safer than large canvas mounted.

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What people say

Real testimonials from our clients

Hello, This is to let you know that the Roberto Ferri Narcissus canvas print arrived safely today. We are very pleased and look forward to ordering from you again.
(Dr. Karl Hildebrand, US)