Become my BFF



  • Pinterest for Poppins shop

  • Get in touch


  • Our blog / pages

    Articles / Blog

    Shipping and returns

    18 August, 2021
    All our Canvas are custom-made and built and being crafted and adjusted manually to make sure it has the best quality to satisfy your needs, but anyway...

    SHIPPING TERMS

    Your rolled artwork will ship within a week from our studio with a secure shipping company, usually Fed-Ex or UPS.

    If you chose the framed option, the artwork will ship within two weeks. We need time to print it, prepare the stretchers to fit it, and make the frame. There are no standard size, so all are custom-made to your chosen print size. After that, we wrap it in a sturdy card box, to make sure it travels safely.

     

    Are there import taxes?

    We pay the taxes and shipping cost from Vietnam. However, depending on your country, there may be import taxes. Typically, in the range of $ 10-20; it all depends on the country, the latest regulations in place, the size of the painting and its custom declared price. Note that canvases sent mounted on a frame are generally more taxed than rolled canvases.

     

    REFUNDS/RETURNS POLICY

    Our team works extremely hard to produce the best products for our customers; therefore we STRICTLY DO NOT offer refunds on orders made mistakenly or if you change your mind. Once an order is placed, the item is considered sold.

     

    Please note we will not refund, under any circumstances, a print damaged during shipping, and that shipping is not refundable. The shipping company is solely responsible for the shipping.


    Check the package and your prints upon arrival, before signing the delivery bill.
    1) If the shipping company damaged the print during transport, refuse to sign off the bill and the shipping company will return the package to us, then we will deal with them directly and send you a new one as soon as possible.

    2) If you received the goods, there is nothing we can do anymore.

    3) If you want a real secure shipping, order the canvas prints rolled in a tube, then have them mounted in your country. It is usually cheaper than paying the transport, and it is way safer than large canvas mounted.

    Share the love on...

    What people say

    Real testimonials from our clients

    Hello, This is to let you know that the Roberto Ferri Narcissus canvas print arrived safely today. We are very pleased and look forward to ordering from you again.
    (Dr. Karl Hildebrand, US)